Warranty information

Limited Warranty


Except for the Excluded Products as described below, all new products are warranted to be free from defects in material and/or workmanship during the Warranty Period, in accordance with and subject to the terms and conditions of this Limited Warranty.

 

  1. Excluded Products. The following products are excluded from this Limited Warranty:

    • Any cable, part that engages with the ground (i.e. sprockets), bearing, teeth, tamping and/or demolition head, blade cutting edge, pilot bit, auger teeth, rubber cutting edge, UHMW glide plates, and UHMW chute that either constitutes or is part of a product.​

    • Any product, merchandise or component that, in the opinion of MUSKOX, has been (i) misused; (ii)modified in any unauthorized manner; (iii) altered; (iv) damaged; (v) involved in an accident; or (vi)repaired using parts not obtained through MUSKOX.

  2. Warranty Period. The Limited Warranty is provided only to those defects that occur during the Warranty Period, which is the period that begins on the first to occur of: (i) the date of initial purchase by an end-user, (ii) the date the product is first leased or rented, or (iii) the date that is six(6) months after the date of shipment by MUSKOX as evidenced by the invoiced shipment date (the “Commencement Date”) and ends on the date that is twelve (12) months after the Commencement Date.

  3. Terms and Conditions of Limited Warranty. The following terms and conditions apply to the Limited Warranty hereby provided:

    • Option to Repair or Replace. MUSKOX shall have the option to repair or replace the product.​

    • Timely Repair and Notice. In order to obtain the Limited Warranty, (i) the product must be repaired within thirty (30) days from the date of receipt of MUSKOX replacement part/s, and (ii) a claim under the warranty must be submitted to MUSKOX in writing within thirty (30) days from the date of repair.

    • Return of Defective Part or Product. If requested by MUSKOX, the alleged defective part or product shall be shipped to MUSKOX at its manufacturing facility or other location specified by MUSKOX, with freight PRE-PAID by the claimant, to allow MUSKOX to inspect the part or product.


Claims that fail to comply with any of the above terms and conditions shall be denied.


LIMITATIONS AND EXCLUSIONS


THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY BASED ON A COURSE OF DEALING OR USAGE OF TRADE.


IN NO EVENT SHALL MUSKOX BE LIABLE FOR CONSEQUENTIAL OR SPECIAL DAMAGES.


IN NO EVENT SHALL MUSKOX BE LIABLE FOR ANY LOSS OR CLAIM IN AN AMOUNT IN EXCESS OF THE PURCHASE PRICE, OR, AT THE OPTION OF MUSKOX, THE REPAIR OR REPLACEMENT, OF THE PARTICULAR PRODUCT ON WHICH ANY CLAIM OF LOSS OR DAMAGE IS BASED. THIS LIMITATION OF LIABILITY APPLIES IRRESPECTIVE OF WHETHER THE CLAIM IS BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE OR OTHER CAUSE AND WHETHER THE ALLEGED DEFECT IS DISCOVERABLE OR LATENT.

QUESTIONS?